Chess Suite / Maintenance

Update and troubleshoot Chess Suite

Install eligible updates and isolate problems without losing track of your website state.

Before an update

Check the release information for both the Chess Suite plugin and its companion theme. Take a backup and test a significant update on a staging copy if your website is already in use.
Open Subscription and use Check licence & updates to refresh eligibility. Review Software & Updates for installed and available versions.

Open WordPress Updates and choose the eligible updates you intend to install. Do not close the browser while WordPress is reporting that installation is still in progress.
After updating, check the public homepage, joining form, event registration, course access and staff dashboard. Clear relevant caches if the public page still displays old assets.
If an update causes a problem, record the versions involved. Use your tested backup process if you need to roll back; replacing plugin files alone may not reverse database changes.

Write the exact steps that reproduce the issue, what you expected, and what happened. Include the product and theme versions, page URL, browser and displayed error.
If available, use SloopStack Manager’s support summary and review it before sharing. Remove full license keys, credentials and private customer records from attachments.
For an empty page, check its publication status, template and Website Settings assignment. For a missing feature, check your role and plan. For a failed payment, inspect its actual record and provider result.

Need a hand?

Include your product, installed version and the step where you got stuck.