Account & downloads / Purchases & downloads
Find your purchased downloads
Use the purchase account to get the right installer for each product.
Sign in to the right account
- Open SloopStack Account and sign in with the email used for your purchase. If you cannot sign in, use the password-reset option for that email.
- Open Orders and check that the expected purchase appears. If it does not, compare the account email with the receipt rather than placing another order immediately.
Download your software
- Open Downloads and select the package for the product you need. A product can include several packages, such as a plugin, theme and companion tool.
- Keep installer ZIP files intact. Follow that product’s installation guide; a WordPress plugin and a WordPress theme are installed from different dashboard screens.
When there is no download
- Check the order and subscription status. An incomplete checkout may not yet provide download access. A listed product on the marketing website does not by itself add it to your account.
- Contact support with the order number, product name and account email if a completed purchase is missing. Avoid repeated purchases while the original order is being checked.
Need a hand?
Include your product, installed version and the step where you got stuck.
Get product support →